Store settings

Settings sits at the bottom of the left sidebar in your Eekaam admin. It opens on General, with every other section listed down the side.

Opening Settings needs the View settings permission. Saving General and Checkout needs Manage general settings. See Staff and permissions.

General

Settings → General holds the details that identify your store. Change what you need and press Save at the bottom of the page.

Business details. The country and legal entity your store trades as, used for markets, apps and taxes.

Store contact details. Customers can see these.

Field	What it is for
Store name	Shown on the storefront, checkout and emails
Store email	Where customer replies to store emails go
Store phone	Your public contact number
Store address	Company name, country, address, city and postal code

Store defaults.

Setting	What it controls
Store currency	The currency prices are entered and reported in. Change it from the ⋯ menu
Currency formatting	How amounts are written on the storefront and in emails, e.g. Rs.{{amount}} PKR
Backup region	Which settings apply to shoppers outside all of your markets
Unit system and default weight unit	Metric (kg, g) or imperial (lb, oz)
Time zone	The time orders and analytics are recorded in

Store currency is what you work in. The currencies shoppers see are set per market under Markets. See Markets and localisation.

Store assets links to Settings → Brand: your default and square logos, colours, cover image, slogan, short description and social links.

Checkout

Settings → Checkout controls how shoppers move through checkout. Press Save when you are done.

Section	What it does
Checkout layout	One-page checkout puts contact, shipping and payment on one page. Multi-step checkout splits them into Information → Shipping → Payment
Customer contact method	Ask for email, phone number, or both. With email, you can also tick Require phone number at checkout
Payment methods	Cash on delivery and bank deposit. See Cash on delivery and manual payments
Checkout language	The language checkout is shown in, including Urdu and Arabic
Order number format	A prefix and suffix around the order number, e.g. #1001 or EK-1001
Cart behavior	Add-to-cart limit caps how many of one item a shopper can add

A checkout setting saved in the theme editor wins over the same setting here. If the layout will not change, check your theme's checkout settings.

Policies

Your storefront always serves three legal pages: /privacy-policy, /refund-policy and /terms-and-conditions. Until you write your own, each one shows generic starter text that uses your store name.

To replace one, go to Online Store → Pages → Add page. Give it a title whose URL handle matches the address (for example Privacy Policy gives privacy-policy) and publish it. Your published page then replaces the starter text. See Pages and menus.

The starter refund policy promises 14-day returns. Replace it if that is not your policy.

Notifications

Settings → Notifications shows the address customers get email from, which is your store name at an @mail.eekaam.com address. Replies go to your store email.

Eekaam sends these emails automatically:

Email	Sent to	When
Order confirmation	Customer	When the order is placed (cash on delivery, bank deposit) or when an online payment is confirmed
New order	Store owner	Every new order
Shipping confirmation	Customer	When you mark the order shipped
Order canceled	Customer	When you cancel the order
Order refund	Customer	When you refund the order

Abandoned checkout emails are not automatic. Send one from Orders → Abandoned checkouts.

Desktop notifications, at the bottom of the page, choose which alerts show in your browser and play a sound: orders, products, customers and system. These choices are saved to your own account.

Everything else in Settings

Section	Where to read about it
Plan	Plans and pricing
Users, Roles, Security	Staff and permissions
Payments	Connecting a payment provider
Shipping and delivery	Shipping
Apps	The app store
Domains	Custom domains
Redirects	Sends visitors from old URLs to new ones. Eekaam adds one when you change a handle
AI Apps	Connects your store to Claude or ChatGPT
Sales channels	The channels your store sells through
Metafields and metaobjects	Custom data fields, and reusable content such as FAQs or size charts